New BID3 helpdesk

We are excited to announce an upgrade to your support process. Starting from May 2025, we will be migrating to a new service desk BID3 hosted on a modern and user-friendly helpdesk platform. This is part of our broader commitment to continually enhance your experience and support.

What’s Changing?

🚀 A new and improved BID3 helpdesk

We're moving the support ticketing system to to offer a seamless support experience. It will allow you to view all your organisation’s tickets, resolutions and generate tickets directly through the new system

🔐 Unified access with Single Sign-On (SSO)

We’re also unifying user authentication across:

• The BID3 Portal - soon to be implemented
• The new helpdesk - already implemented
• And (arriving soon) BID3’s eLearning platform

What action you need to take now?

The new BID3 helpdesk is already up and running. SSO is activated and you can register, log-in, or open tickets via email and start using it immediately

Also note that helpdesk email has changed (see separate email for the new address or log-in to the Portal). If your organisation had a dedicated helpdesk email, this has been phased out, as the new system sorts out tickets by organisation for our staff and you to view

Please refer to the email sent on April 28th, 2025, for further instructions and information regarding the migration and use of the new helpdesk